You can expect a refund in the same form of payment originally used for purchase, within 7 to 14 business days after placing your return in the mail. Refunds are completed in 3-5 days after they have been received and processed. We will send you an e-mail to let you know when the refund has been completed. The buyer/recipient is responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance are your responsibility. We have no control over these charges, of course. If you are concerned about possible charges please check with your Customs office and/or Postal Service
If a package is returned due to an incorrect address the buyer is responsible for the additional postage to reship! Please, double check your mailing address before making a purchase. The buyer/recipient is responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance are your responsibility. We have no control over these charges. If you are concerned about possible charges please check with your Customs office and/or Postal Service. Unfortunately we are only set up to ship to USA and Canada at this time. If you would like to make a purchase to ship elsewhere please contact us at firstname.lastname@example.org and we will check to see if shipping is a possibility.
Our products are shipped from Chicago, IL. Please email us for a return authorization number and specific instructions including the proper shipping address if you're returning products.
For any technical difficulties you are experiencing with our website, please call us 877 665-1290, Monday-Friday 9 am - 5 pm EST, or email us.
If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call 877 665-1290, Monday-Friday, 9 am - 5 pm EST to verify your information so we can process your order.
If you prefer to order by phone, please call us toll-free at 877 665-1290. Our phone lines are open Monday-Friday 9 am - 5 pm EST, and our friendly Customer Service team will help you.
We accept Visa®, MasterCard®, American Express®, as well as debit cards. Our servers encrypt all information submitted to them, so you can be sure your credit card information will be kept safe and secure.
The charge for your order will appear on your credit card as: DNM Market.
Orders received before 3 p.m. Central are processed within two business days of payment authorization Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.
You may call us toll-free at 877 665-1290, Monday-Friday 9 am - 5 pm EST with your order number. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.
We do everything we can to ensure that your experience at Dogs Naturally Market is a positive experience. To cancel your order, please call us toll-free at 877 665-1290, five days a week, 9 am - 5 pm EST, or email us.